Florian Hugel
About Florian Hugel
Florian Hugel serves as the Department Manager for Customer Experience & Service Management at MediaMarktSaturn Retail Group, a position he has held since 2017 in Ingolstadt. He holds a Master of Science in Marktorientierte Unternehmensführung and a Bachelor of Applied Science in Marketing & Dienstleistungsmanagement, both from Katholische Universität Eichstätt-Ingolstadt.
Work at MediaMarktSaturn
Florian Hugel has been serving as the Department Manager for Customer Experience & Service Management at MediaMarktSaturn Retail Group since 2017. In this role, he focuses on enhancing customer satisfaction and optimizing service management processes. His tenure at the company spans over seven years, during which he has contributed to various initiatives aimed at improving the overall customer experience within the retail environment. The position is based in Ingolstadt, where he oversees a team dedicated to delivering high-quality service.
Education and Expertise
Florian Hugel holds a Master of Science (M.Sc.) degree in Marktorientierte Unternehmensführung, which he obtained from Katholische Universität Eichstätt-Ingolstadt between 2008 and 2011. Prior to this, he completed a Bachelor of Applied Science (B.A.Sc.) in Marketing & Dienstleistungsmanagement at the same university from 2005 to 2008. His educational background equips him with a solid foundation in market-oriented management and service marketing, which he applies in his current role.
Background
Florian Hugel's academic journey took place at Katholische Universität Eichstätt-Ingolstadt, where he pursued studies in both marketing and management. His educational path reflects a strong interest in understanding market dynamics and customer service, which aligns with his current professional focus. The skills and knowledge gained during his studies have been instrumental in shaping his career in customer experience and service management.