Frederik Roose
About Frederik Roose
Frederik Roose is the Managing Director at Media-Saturn, where he has worked since 2010. He has extensive experience in retail management, having held positions at Brico, Galeria Inno, and currently MediaMarkt Belgium as Chief Customer Officer.
Current Role at MediaMarkt Belgium
Frederik Roose serves as the Chief Customer Officer at MediaMarkt Belgium, a position he has held since 2018. In this role, he is responsible for overseeing customer experience initiatives and enhancing service delivery within the company. His work is based in Antwerpen, where he focuses on aligning customer needs with business strategies to drive satisfaction and loyalty.
Experience at Media-Saturn
Frederik Roose has been with Media-Saturn since 2010, where he currently holds the title of Managing Director. His tenure spans over 14 years, during which he has contributed to the company's strategic direction and operational management. His leadership emphasizes performance excellence and effective change management within the retail sector.
Previous Experience at Brico and Galeria Inno
Prior to his current roles, Frederik Roose worked as a Store Manager at Brico from 2002 to 2008 for six years. He then transitioned to Galeria Inno, where he continued in a similar capacity from 2008 to 2010 for two years. These positions provided him with extensive experience in retail management and customer service.
Educational Background in Criminology and Economics
Frederik Roose studied at Ghent University, where he earned a Master's degree in Criminology from 1996 to 2001. Following this, he pursued further education in Economics, completing a Postgraduate program from 2001 to 2002. His academic background supports his expertise in change management and strategic decision-making within the retail industry.
Early Career at Securitas
Frederik Roose began his professional career as a Bewakingsagent at Securitas in 2002, where he worked for two months at the Sabena house in Zaventem. This early experience provided him with insights into security management and operational protocols.