Markus Kowatzki
About Markus Kowatzki
Markus Kowatzki serves as the Leiter Kundenservice at MediaMarktSaturn in Kaiserslautern, Germany, a position he has held since 2020. He has extensive experience in the retail sector, having worked in various roles at MediaMarktSaturn and Saturn since 1998.
Work at MediaMarktSaturn
Markus Kowatzki has a long-standing career at MediaMarktSaturn, where he has held multiple positions since 1998. He began as a Fachberater Neue Medien in Pirmasens, Rheinland-Pfalz, serving in that role for six years until 2004. He then progressed to the position of Stellvertretender Verkaufsleiter Neue Medien, where he worked for 15 years until 2019. In 2019, he transitioned to the role of Customer Experience Manager for one year. Since 2020, he has been serving as Leiter Kundenservice in Kaiserslautern, Rheinland-Pfalz, where he has continued to develop customer service strategies for four years.
Current Role as Leiter Kundenservice
In his current role as Leiter Kundenservice at MediaMarktSaturn, Markus Kowatzki is responsible for overseeing customer service operations. His focus includes improving customer satisfaction and enhancing service delivery. This position allows him to leverage his extensive experience in retail and customer relations to implement effective service strategies. He has been in this role since 2020 and continues to contribute to the company's customer service initiatives.
Experience as Apple Master
Markus Kowatzki has been working as an Apple Master at Saturn since 1998. In this role, he specializes in Apple products and provides expert advice to customers. His long tenure in this position reflects his deep knowledge of Apple technology and commitment to customer education. This experience complements his other roles within MediaMarktSaturn, allowing him to integrate product expertise with customer service.
Professional Background
Markus Kowatzki's professional background in retail spans over two decades, primarily within MediaMarktSaturn. His career began in 1998 and has included various roles that emphasize customer interaction and sales management. His progression from Fachberater to leadership positions demonstrates his ability to adapt and grow within the organization. This extensive experience has equipped him with a comprehensive understanding of customer needs and retail operations.