Michael Goesch
About Michael Goesch
Michael Goesch serves as the Head of Customer Service & Logistics at MediaMarktSaturn, where he leads a team of over 25 employees. With more than eight years of experience in digital commerce, he focuses on enhancing customer satisfaction and operational efficiency through innovative solutions.
Work at MediaMarktSaturn
Michael Goesch has been serving as the Head of Customer Service & Logistics at MediaMarktSaturn since 2020. In this role, he leads a team of over 25 employees, focusing on enhancing customer service and logistics operations. Prior to this position, he was the Customer Experience Manager from 2018 to 2020, where he worked on improving customer satisfaction and loyalty. Additionally, he held the position of Department Lead Digital Imaging from 2015 to 2017, contributing to the company's digital commerce initiatives.
Education and Expertise
Michael Goesch studied at Hochschule Stralsund, where he earned a Bachelor of Science in Medical Informatics/Biomedical Engineering. He furthered his education at the same institution, obtaining a Master of Science in Medical Informatics. His academic background supports his expertise in digital commerce, customer service, and logistics, enabling him to implement innovative solutions in his current role.
Background
With over eight years of experience in various areas of digital commerce, Michael Goesch has developed a strong foundation in customer service and logistics. His career at MediaMarktSaturn has seen him progress through multiple roles, each contributing to his understanding of customer needs and operational efficiency. His focus on strategic partnerships has been instrumental in driving improvements within the organization.
Achievements
In his current role, Michael Goesch aims to understand, meet, and exceed customer needs while representing the vision and values of MediaMarktSaturn. He is committed to enhancing customer satisfaction and loyalty through innovative solutions. Additionally, he is part of an organization that emphasizes sustainability, diversity, and social responsibility, aligning his professional efforts with broader societal goals.