Michelle Hahn
About Michelle Hahn
Michelle Hahn serves as Call Center Steuerung at Media-Saturn in Ingolstadt, Bavaria, Germany, where she has worked since 2016. She provides legal advice, manages customer communications, and oversees training for call center agents.
Work at MediaMarktSaturn
Michelle Hahn has been employed at Media-Saturn since 2016 in the role of Call Center Steuerung. Her responsibilities include providing legal advice and formulating customer responses for both Saturn and Media Markt. She manages the escalation level of customer communication and oversees the editorial management of knowledge resources. Additionally, she conducts training and development sessions for call center agents, contributing to the overall efficiency and effectiveness of the call center operations in Ingolstadt, Bavaria, Germany.
Previous Employment Experience
Before joining Media-Saturn, Michelle Hahn held several positions in various companies. She worked at Cultuzz Digital Media GmbH as Team Lead Account Management CultSwitch for four months in 2015. Prior to that, she was a Senior Sales Manager at myobis GmbH for five months in 2014. Her earlier experience includes roles at hotel.de AG, where she served as an Account Agent, Account Manager, and Project Assistant, accumulating a total of four years of experience from 2007 to 2014.
Education and Expertise
Michelle Hahn studied at IHK Dortmund, where she achieved the qualification of Foreign Language Secretary (English) from 2002 to 2005. She also attended Ruhr-Universität Bochum, where she studied Anglistik and Romanistik (Französisch), earning a Bachelor of Arts (B.A.). Her educational background supports her expertise in customer communication and legal advisory roles within her current position.
Career Development
Throughout her career, Michelle Hahn has progressed through various roles that have enhanced her skills in customer service and management. Starting as an Aushilfe at hotel.de AG, she advanced to positions such as Account Agent and Account Manager. Her experience in team leadership and account management at Cultuzz Digital Media GmbH and myobis GmbH further solidified her capabilities in managing customer relationships and team dynamics.