Thomas Schlierf
About Thomas Schlierf
Thomas Schlierf serves as the Department Manager for Operational Support in Quality & After Sales Management at MediaMarktSaturn, where he has worked since 2018. He has extensive experience in various managerial roles at IBM, spanning over a decade, with a strong educational background in Business Administration.
Current Role at MediaMarktSaturn
Thomas Schlierf serves as the Department Manager for Operational Support, focusing on Quality and After Sales Management at MediaMarktSaturn. He has held this position since 2018, contributing to the company's operational efficiency and customer satisfaction in Ingolstadt, Bavaria, Germany. His role involves overseeing processes that ensure quality standards are met and managing after-sales support to enhance customer experience.
Previous Experience at IBM
Thomas Schlierf has extensive experience at IBM, where he held various managerial positions from 2000 to 2018. His roles included Specialist, Consultant, and Process Facilitation Leader from 2000 to 2005, Manager of Business Support & Cost Analysis from 2005 to 2007, and Manager of IBM Hardware Product Life Cycle Management & Delivery Project Executive for Lenovo from 2016 to 2018. He also managed service logistics and parts re-utilization processes during his tenure.
Educational Background
Thomas Schlierf studied Business Administration and Management at Fachhochschule Ingolstadt, where he earned a Master's Degree from 1995 to 2000. Additionally, he attended Aalborg Universitet, obtaining a Certificate in International Business Management from 1998 to 1999. His educational background supports his expertise in operational management and business processes.
Career Progression at IBM
Throughout his career at IBM, Thomas Schlierf progressed through various roles that enhanced his expertise in operational support and management. He worked as Manager Global Parts Re-utilization Process in 2015 and held the position of Service Logistics Business Manager for Germany from 2007 to 2013. His experience includes managing vendor relationships and quality assurance across Europe.