Al Hinton
About Al Hinton
Al Hinton serves as the Director of Global Customer Support at Vital Images, Inc., a position he has held since 2014. He has extensive experience in customer support and professional services, having previously worked in senior roles at Enghouse Interactive and SPSS.
Work at Vital Images, Inc.
Al Hinton has served as the Director of Global Customer Support at Vital Images, Inc. since 2014. In this role, he oversees customer support operations and ensures the delivery of high-quality service to clients. His leadership has contributed to the company's reputation in the Greater Minneapolis-St. Paul Area. Hinton's experience in managing customer support teams plays a crucial role in maintaining client satisfaction and operational efficiency.
Previous Experience at Enghouse Interactive
Prior to his current role, Al Hinton worked at Enghouse Interactive from 2008 to 2014 as the Vice President of Customer Support & Professional Services. He led a business unit generating over $25 million in revenue, managing the entire life cycle of enterprise software. His responsibilities included overseeing third-party integrations, education, project management, development, implementation, and post-implementation support.
Leadership Role at SPSS
Al Hinton held the position of Vice President of Global Customer Support at SPSS from 2000 to 2007. During his tenure, he developed and implemented the 'Voice of the Customer' initiative, which resulted in a 9% increase in customer satisfaction. He also led a cross-functional team for a $20 million product category, stabilizing revenue and achieving a 10% increase in margin over five years.
Achievements in Customer Support
Throughout his career, Al Hinton has consistently achieved financial objectives in customer support roles. At Enghouse, he met financial targets for the Customer Support team for five consecutive years and for the Services team for seven consecutive quarters. His strategic approach to customer support has contributed to the overall success of the organizations he has been part of.
Retirement and Current Status
Since 2021, Al Hinton has been self-employed and retired after a successful career in customer support and professional services. His extensive experience in leading customer support teams and implementing effective strategies has positioned him as a knowledgeable figure in the industry.