Al Hinton Alhinton@Hotmail.Com
About Al Hinton Alhinton@Hotmail.Com
Al Hinton serves as the Director of Global Customer Support at Vital Images, Inc., where he has worked since 2014. He has extensive experience in customer support leadership, having previously held key roles at SPSS and Enghouse Interactive.
Current Role at Vital Images, Inc.
Al Hinton serves as the Director of Global Customer Support at Vital Images, Inc. since 2014. In this role, he oversees customer support operations, ensuring high-quality service delivery to clients. His leadership contributes to the company's commitment to customer satisfaction and operational excellence in the Greater Minneapolis-St. Paul Area.
Previous Experience at Enghouse Interactive
Prior to his current position, Al Hinton worked at Enghouse Interactive from 2008 to 2014 as the Vice President of Customer Support & Professional Services. He was instrumental in developing and implementing a contact center solution for a Fortune 100 company. His leadership in this role supported a $25M+ business unit, managing the entire life cycle of enterprise software.
Tenure at SPSS
Al Hinton held the position of Vice President of Global Customer Support at SPSS from 2000 to 2007. During his tenure, he led initiatives that resulted in a 9% increase in customer satisfaction through the 'Voice of the Customer' program. He also managed a cross-functional team for a $20M product category, achieving a 10% increase in margin over five years.
Achievements in Customer Support
Throughout his career, Al Hinton has consistently achieved financial objectives for customer support teams. At Enghouse, he met financial targets for the Customer Support team for five consecutive years and for the Services team for seven consecutive quarters. His strategic leadership has contributed to sustained revenue growth and customer satisfaction.