Cortez Berry
About Cortez Berry
Cortez Berry is a Senior Technical Support Engineer at Vital Images, where he has worked since 2013. He has extensive experience in technical support, particularly in DICOM and PACS connectivity issues, and holds an AAS in Information & Network Technology from Brown College.
Work at Vital Images
Cortez Berry has been employed at Vital Images since 2013, serving as a Senior Technical Support Engineer. In this role, he is responsible for supporting DICOM and PACS connectivity issues related to the company's software. He manages and maintains two Vsphere Labs, which are utilized for testing and deployment of Vital Products. Additionally, he conducts remote installations and system upgrades as required.
Previous Experience in Technical Support
Before his current position, Cortez Berry worked at Vital Images as a Technical Support Engineer from 2011 to 2013. His earlier roles include working as a Support Service Specialist at PLATO Learning from 2007 to 2011 and as a Technical Support Lead at Comcast Cable from 2005 to 2007. He also served as a Customer Service Lead at Time Warner Cable during the same period.
Education and Qualifications
Cortez Berry studied at Brown College, where he focused on Information & Network Technology. He achieved an Associate of Applied Science (AAS) degree, completing his studies from 2002 to 2004. This educational background has provided him with a solid foundation in technical support and network management.
Self-Employment and Early Career
Cortez Berry was self-employed as a Computer/Network Technician from 2003 to 2012, providing services in the Twin Cities area. This role allowed him to gain extensive hands-on experience in technical support and network solutions. His early career also included various positions that contributed to his technical expertise.
Technical Documentation and Knowledge Management
In his current role and previous positions, Cortez Berry has been involved in documenting and creating knowledge-based articles for technical support. This aspect of his work helps streamline support processes and provides valuable resources for both customers and team members.