Sam Kassa
About Sam Kassa
Sam Kassa is an IT Support Engineer with expertise in troubleshooting PACs and DICOM connections, essential for medical imaging. He has extensive experience managing FDA recalls in medical environments and has worked at Vital Images since 2012.
Current Role as IT Support Engineer
Sam Kassa currently serves as an IT Support Engineer at Vital Images, a Toshiba Medical System Group Company, since 2012. In this role, Kassa is responsible for issuing software licenses and providing technical and application support for Vital Images products and platforms. Kassa's expertise includes troubleshooting PACs and DICOM connections, which are essential for medical imaging and communication. The position requires a strong understanding of server software installation and configuration, particularly within medical environments.
Previous Experience in Technical Support
Before joining Vital Images, Sam Kassa worked at Comcast from 2006 to 2011, where he held roles in Tech Support and IP Support for five years in the Greater Minneapolis-St. Paul Area. This experience provided Kassa with a solid foundation in customer service and technical troubleshooting. Following his tenure at Comcast, Kassa worked as a Technical Analyst at Medtronic from 2011 to 2012, further enhancing his skills in the medical device technology sector.
Educational Background in Computer Technology
Sam Kassa studied at the Minnesota School of Business, where he focused on Computer/Information Technology Administration and Management. He completed his studies from 2004 to 2006, earning a Network Support Specialist certification. This education provided Kassa with the foundational knowledge necessary for his career in IT support and technical analysis, particularly in medical settings.
Expertise in Medical Environment Management
Kassa possesses extensive experience in managing FDA recalls specifically for medical environments. This expertise is critical in ensuring compliance and safety in the medical field. Additionally, Kassa is actively involved in building knowledge on new software and performing bug fixes, demonstrating a commitment to continuous learning and adaptation in a rapidly evolving technological landscape.