Michael Wright
About Michael Wright
Michael Wright serves as the Director of Technical Operations and Support at Medically Home, where he has worked since 2023. He has extensive experience in technical support and operations management across various companies, including Panasonic North America and DIRECTV.
Work at Medically Home
Michael Wright has been serving as the Director of Technical Operations and Support at Medically Home since 2023. In this role, he oversees technical operations, focusing on enhancing service quality and operational efficiency. Prior to this position, he worked as the Technical Support Manager at Medically Home from 2022 to 2023, where he contributed to the development of support strategies and improved service delivery.
Previous Experience in Technical Support
Michael Wright has extensive experience in technical support and operations management. He worked at Panasonic North America as the Technical Services and Support Manager in 2022. His previous roles include Director of Customer Support Center and 911 Team at ConvergeOne, and Manager of Video Operations at Spectrum. He also held various positions at DIRECTV, including Technical Escalations Lead and Sr. Manager of Technical Services.
Education and Expertise
Michael Wright studied at ITT Technical Institute, where he earned an Associate of Science degree in Electronics Engineering Technology from 1995 to 1997. His educational background supports his expertise in technical operations and support, enabling him to implement effective strategies in his roles across various organizations.
Achievements in Technical Operations
Michael Wright has led several initiatives aimed at improving technical operations. He developed a national depot strategy for Home Tech Kit management, which enhanced service quality and cost efficiencies. He also drove a connected device strategy to improve kit components and customer experience. His efforts in evolving technical operations solutions have contributed to high-quality and scalable approaches in service delivery.
Leadership and Team Development
In his current role, Michael Wright oversees a team of technical operations members, providing guidance on daily work and priorities. He focuses on team development and enhancing technical support capabilities. His leadership has been instrumental in streamlining standard operating procedures and improving overall team performance.