Pranay Patel, MBA
About Pranay Patel, MBA
Pranay Patel is a Customer Success Director at Medically Home, where he has significantly improved customer satisfaction by increasing the net promoter score by 55 points since 2022. He has extensive experience in healthcare management, having held various roles at Optum over a span of 11 years.
Work at Medically Home
Pranay Patel has served as the Customer Success Director at Medically Home since 2022. In this role, he has focused on enhancing customer satisfaction, evidenced by a notable increase in the net promoter score (NPS) by 55 points, moving it from single digits. His leadership in customer success has contributed to the company's commitment to improving patient experiences and outcomes.
Previous Experience at Optum
Prior to his current role, Pranay Patel held several positions at Optum over a span of 11 years. He worked as a Senior Director in Provider/Hospital/Health System Management & Growth from 2019 to 2022. Before that, he served as a Senior Manager and a Manager in Payer/Insurance/Health Plan Management & Growth from 2008 to 2019. His tenure at Optum was marked by significant contributions to healthcare management and growth strategies in the Greater Chicago Area.
Education and Expertise
Pranay Patel earned his Master of Business Administration (MBA) in Finance from Roosevelt University. He also holds a Bachelor of Science (BS) in Business Administration, Management and Operations from Illinois State University. His educational background supports his expertise in healthcare management and customer success strategies.
Achievements in Healthcare Management
Pranay Patel is recognized for his ability to enhance contractual relationships with key healthcare partners. He successfully negotiated extended-term agreements that resulted in a retention rate increase from 72% to 100%. Additionally, he authored a provider strategy that utilized market intelligence insights, leading to increased sales and a robust opportunity pipeline. He has received two recognition awards for his outstanding performance in the healthcare industry.