Thalia Herrera
About Thalia Herrera
Thalia Herrera is a Desktop Support Specialist with a Bachelor of Science in Information Technology from Southern New Hampshire University. She has worked at Medically Home and LifeStance Health, providing IT support and managing various technical tasks since 2021.
Work at Medically Home
Thalia Herrera has been employed at Medically Home as a Desktop Support Specialist since 2021. In this role, she provides technical support and problem resolution for both internal and external customers. Her responsibilities include responding to trouble tickets using platforms such as Zendesk, JIRA, and Jitterbit. She also assists with onboarding new employees by setting up workstations and providing system training. Thalia's work contributes to the operational efficiency of the organization.
Education and Expertise
Thalia studied at Southern New Hampshire University, where she earned a Bachelor of Science in Information Technology from 2018 to 2020. This educational background has equipped her with the necessary skills to excel in her current roles in desktop support and IT. Her expertise includes managing inventory of software and licenses, performing software and hardware upgrades, and utilizing virtual testing environments such as VMWare.
Background in Customer Service and IT Support
Before her current roles, Thalia gained experience in customer service and IT support through various positions. She worked as a Customer Service Representative at Starbucks from 2015 to 2016 and as a Financial Service Representative at TD from 2019 to 2021. Additionally, she served as an Inventory Specialist at Best Buy from 2016 to 2019. This diverse background has enhanced her ability to provide effective support and service in her current positions.
Technical Skills and Responsibilities
Thalia Herrera possesses a range of technical skills relevant to her roles in IT support. She monitors the performance of network devices and performs necessary repairs. Her responsibilities also include handling the procurement of hardware and software directly from vendors such as Apple, Lenovo, and Microsoft. Furthermore, she manages user assignments in Active Directory and distributes software based on assessments.