Cory Reynolds
About Cory Reynolds
Cory Reynolds is a Technical Support Associate at MMIS, Inc. | MediSpend, where he has worked since 2017. He has extensive experience in technical support, training new staff, and improving support operations through various tools and process enhancements.
Work at MediSpend
Cory Reynolds has served as a Technical Support Associate at MMIS, Inc. | MediSpend since 2017. In this role, he has been instrumental in training new support staff and creating training documentation to facilitate onboarding and skill development. His responsibilities include utilizing various tools such as Zendesk, Jira, and Confluence to enhance support operations. Cory also contributes to the hiring process by assisting with interviews for potential new team members, ensuring that the team maintains a high standard of service.
Education and Expertise
Cory Reynolds studied at the University of Phoenix, where he earned an Associate’s Degree in Information Technology from 2011 to 2013. He furthered his education at the same institution, achieving a Bachelor’s Degree in Business Management from 2013 to 2015. His academic background provides a solid foundation for his technical support role, enabling him to understand the intersection of IT and business operations.
Background
Before joining MediSpend, Cory Reynolds worked at Zwicker & Associates, P.C. as a Noble System Administrator from 2010 to 2014. He then transitioned to C Squared Systems, LLC, where he served as Applications Support Team Manager from 2014 to 2017. In these roles, he developed a strong understanding of client relationships and IT systems, which he applies in his current position.
Achievements in Technical Support
Throughout his career, Cory Reynolds has created and maintained positive relationships with client stakeholders, ensuring a high level of client satisfaction. He has conducted gap analyses to identify internal areas of concern and implemented process improvements, which were documented in Confluence. Additionally, he developed and maintained internal metrics and automated support desk metrics to improve efficiency in support operations.