Edmond Caruso
About Edmond Caruso
Edmond Caruso serves as the Lead Development Specialist at MEDITECH, where he has worked since 2006. He has extensive experience in resolving customer service issues and mentoring new hires, and he holds a Bachelor of Science degree in Criminal Justice and Psychology from Westfield State University.
Work at MEDITECH
Edmond Caruso has served as a Lead Development Specialist at MEDITECH since 2006, accumulating 18 years of experience in this role. His responsibilities include assisting the Update Group in addressing customer service issues related to the EDM/RXM application across various platforms, including MAGIC, Client/Server, and 6.0. Caruso has been instrumental in supporting both Stage 1 and Stage II Meaningful Use initiatives. His role also involves providing in-house training on newly developed enhancements and mentoring new hires within the division.
Education and Expertise
Edmond Caruso earned a Bachelor of Science (B.S.) degree in Criminal Justice and Psychology from Westfield State University, where he studied from 1995 to 1999. This educational background provides him with a unique perspective in his role at MEDITECH, where he applies his knowledge to effectively resolve customer service issues and enhance software applications. His expertise in both criminal justice and psychology may contribute to his skills in understanding user needs and improving client interactions.
Background
Caruso has a long-standing career in software development and customer service support, particularly within the healthcare technology sector. His tenure at MEDITECH has allowed him to develop a deep understanding of software applications and their impact on healthcare delivery. He has consistently worked to improve software quality, averaging approximately 200 reported software defects per year over the past six years, which highlights his commitment to addressing and correcting issues in various applications.
Training and Mentorship
In his role as Lead Development Specialist, Edmond Caruso has taken on significant responsibilities in training and mentorship. He has provided in-house training on newly created enhancements, ensuring that team members are well-versed in the latest software updates. Additionally, he has mentored new hires, coordinating both application and procedural training to facilitate their integration into the division. This focus on training underscores his commitment to fostering a knowledgeable and capable workforce.