Erica Sweeney
About Erica Sweeney
Erica Sweeney is the Supervisor of Implementation at MEDITECH, where she has worked since 2021. She develops project plans to enhance customer satisfaction and serves as the primary contact for over 50 healthcare organizations in the U.S. and Canada.
Work at MEDITECH
Erica Sweeney has been serving as Supervisor, Implementation at MEDITECH since 2021. In this role, she develops project plans aimed at implementing new products to enhance customer satisfaction across various divisions and software releases. Prior to her current position, she worked as a Senior Applications Specialist from 2016 to 2021, where she gained extensive experience in software applications. Earlier in her career at MEDITECH, she held the position of Applications Specialist from 2014 to 2016, collaborating with internal development teams to improve software functionality.
Customer Engagement and Support
As the primary contact for over 50 healthcare organizations in the United States and Canada, Erica Sweeney provides troubleshooting and problem-solving support for customer software and system issues. Her role involves direct interaction with clients, ensuring that their needs are addressed effectively. This customer-focused approach is integral to her responsibilities, allowing her to maintain strong relationships with healthcare providers.
Education and Expertise
Erica Sweeney studied at Tulane University, where she earned a Bachelor of Science in Management from the A.B. Freeman School of Business, specializing in Finance. Her educational background provides a strong foundation for her work in project management and software implementation at MEDITECH. Additionally, she completed her high school education at Westwood High School.
Mentorship and Training
In her current role, Erica Sweeney actively mentors and trains new hires within the application group. She provides coaching on daily processes and monitors their work, offering frequent feedback to ensure quality and consistency. This mentorship role highlights her commitment to developing talent within the organization and enhancing team performance.
Document Management and Quality Assurance
Erica serves as the group document manager, where she ensures meticulous quality and consistency in application documents and presentations. Her responsibilities include editing, formatting, and distributing these documents, which are critical for maintaining high standards within the implementation process.