Joseph Gough
About Joseph Gough
Joseph Gough is a Technical Performance Analyst at MEDITECH, where he has worked since 2011. He holds a Bachelor of Science in Information Technology from UMass Lowell and an Associate of Science in Network and System Administration from Bunker Hill Community College.
Current Role as Technical Performance Analyst
Joseph Gough currently holds the position of Technical Performance Analyst at MEDITECH, a role he has occupied since 2011. In this capacity, he engages with customers to gather detailed information regarding specific performance issues. His responsibilities include investigating escalated customer response time problems to enhance system performance. Gough also documents progress and findings in an internal tracking system, ensuring transparency and accountability in his work.
Previous Experience at MEDITECH
Before his current role, Joseph Gough worked at MEDITECH as a Technical Support Specialist for a duration of eight months in 2011. This position provided him with foundational experience in technical support and customer interaction, which has contributed to his expertise in performance analysis and customer service in his subsequent role.
Educational Background in Information Technology
Joseph Gough studied at UMass Lowell, where he earned a Bachelor of Science degree in Information Technology from 2011 to 2014. This three-year program equipped him with essential knowledge and skills in the field of information technology, laying the groundwork for his career in technical performance analysis.
Associate Degree in Network and System Administration
Prior to his studies at UMass Lowell, Joseph Gough attended Bunker Hill Community College, where he obtained an Associate of Science degree in Network and System Administration from 2008 to 2010. This two-year program provided him with a solid foundation in network and system administration, contributing to his technical expertise.
Collaboration and Performance Improvement Initiatives
In his role as Technical Performance Analyst, Joseph Gough collaborates with service groups, corporate partners, and development teams to implement performance improvements. His work focuses on enhancing system performance and addressing customer needs effectively, demonstrating his commitment to improving user experience.