Kelly O'neill
About Kelly O'neill
Kelly O'Neill is a Senior Technical Support Specialist in Interoperability at MEDITECH, where she has worked since 2011. She holds a Bachelor's Degree in Business and Information Technology from Framingham State University and has experience in technical support and interoperability solutions.
Work at Meditech
Kelly O'Neill has been employed at MEDITECH as a Senior Technical Support Specialist in the Interoperability department since 2011. In this role, O'Neill supports communication between MEDITECH and third-party vendors, ensuring compliance with HL7 standards. O'Neill also collaborates with state contacts to implement requested changes in interoperability solutions, contributing to the overall effectiveness of MEDITECH's services.
Education and Expertise
O'Neill studied at Framingham State University, where she earned a Bachelor’s Degree in Business and Information Technology from 2007 to 2010. This educational background provides her with a solid foundation in both business principles and technical skills, which she applies in her current role at MEDITECH.
Background in IT Support
Before joining MEDITECH, Kelly O'Neill worked at Framingham State University as an IT Help Desk technician from 2009 to 2010. In this position, she gained experience in providing technical support and troubleshooting, which laid the groundwork for her future roles in technical support and interoperability.
Previous Employment at Staples
O'Neill also worked at Staples as an Easy Tech Associate from 2010 to 2011. In this role, she provided technical assistance and support to customers, further developing her skills in customer service and technical problem-solving.
Contributions to ARRA Compliance
In her role at MEDITECH, Kelly O'Neill has assisted customers in achieving compliance with the American Recovery and Reinvestment Act (ARRA) stage 1 and stage 2 requirements. This involvement highlights her expertise in interoperability and regulatory compliance within the healthcare technology sector.