Kelly Peterson
About Kelly Peterson
Kelly Peterson is the Manager of International Client Support at MEDITECH, where she has worked since 2013. With over a decade of experience in various roles at MEDITECH, she specializes in optimizing software for international clients and enhancing service excellence.
Current Role at MEDITECH
Kelly Peterson serves as the Manager of International Client Support at MEDITECH, a position she has held since 2013. In this role, she oversees the international client support team, focusing on optimizing software solutions for clients worldwide. She is responsible for critical decision-making regarding hiring, terminations, and promotions within her team. Kelly utilizes real-time data analysis tools to manage communication and resolution time frames for customer escalations, ensuring efficient service delivery.
Previous Experience at MEDITECH
Kelly Peterson has a substantial history with MEDITECH, having worked in various capacities since 1996. She began as an Applications Consultant from 1996 to 1999, followed by roles as a Senior Applications Specialist from 1999 to 2001, and as a Senior Technical Specialist from 2001 to 2003. She then served as Supervisor International from 2003 to 2010 and as Senior Supervisor International Service from 2010 to 2013. This extensive experience has equipped her with a deep understanding of client needs and software optimization.
Education and Qualifications
Kelly Peterson studied at Aquinas College in Milton, MA, where she earned an Associate's Degree in Science with a focus on Medical/Clinical Assistance from 1993 to 1995. She also completed her secondary education at Rockland High School. Her educational background supports her expertise in client support and software applications within the healthcare technology sector.
International Client Engagement
In her current role, Kelly Peterson regularly travels internationally to build and maintain relationships with clients. This travel allows her to gain firsthand insights into client needs and regulatory requirements, which she incorporates into her strategies for optimizing software solutions. Her commitment to understanding diverse client environments enhances the effectiveness of the international client support team.
Leadership and Team Culture
Kelly Peterson plays a key role in fostering a culture of respect and service excellence within her team. She emphasizes the importance of collaboration and effective communication in delivering high-quality support to international clients. Her leadership style promotes a positive work environment that encourages team members to excel in their roles, ultimately benefiting client satisfaction and service delivery.