Mariah H.
About Mariah H.
Mariah H. is an Implementation Specialist with experience in customer education and technical support. She has a background in Cyber Security and holds two Bachelor of Business Administration degrees from Georgia State University.
Work at MEDITECH
Mariah H. has been employed as an Implementation Specialist at MEDITECH since 2022. In this role, she is responsible for facilitating the implementation of healthcare software solutions. Her duties include providing ongoing education to existing customers through various methods such as telephone support, on-site audits, and seminars. She has effectively assisted over 100 customers in resolving system setup and configuration issues, demonstrating her expertise in the field.
Previous Experience at Springboard
Prior to her current position, Mariah worked at Springboard in the Cyber Security Career Track from 2022 to 2023. During her seven-month tenure, she focused on ongoing education for customers, utilizing telephone communication, on-site visits, and seminars. Her role involved troubleshooting system issues in real-time, which contributed to her practical experience in customer support and technical assistance.
Background in Information Technology at ADP
Mariah H. previously served as an Information Technology Support Specialist at ADP from 2021 to 2022. In this capacity, she led training sessions for executives on the use of a proprietary healthcare database, ensuring that patient records were updated and entered accurately. She developed workflow strategies that aligned with established best practices and managed sensitive information in compliance with government regulations.
Education and Qualifications
Mariah holds two Bachelor of Business Administration (B.B.A.) degrees from Georgia State University. She studied Hospitality Administration/Management from 2015 to 2017 and Business, Management, Marketing, and Related Support Services from 2013 to 2017. Additionally, she completed a Cyber Security program at Springboard from 2022 to 2023, further enhancing her qualifications in the technology sector.
Achievements in Customer Support
In her role as an Implementation Specialist, Mariah achieved a 95% approval rating from customers and was recognized for closing the highest number of trouble tickets on her team during the last fiscal quarter. Her ability to demonstrate system knowledge through presentations and written projects has contributed to her success in customer support and implementation.