Michael Wolfrey
About Michael Wolfrey
Michael Wolfrey is a Client Support Specialist at MEDITECH, where he has worked since 2019. He holds a Bachelor's degree in Respiratory Care Therapy from Shenandoah University and a Master's degree in Health and Medical Informatics from Brandeis University.
Work at MEDITECH
Michael Wolfrey has been employed at MEDITECH as a Client Support Specialist since 2019. In this role, he serves as the primary contact for clients, managing accounts and ensuring client satisfaction. He processes requests for software enhancements and system modifications, which contributes to the ongoing improvement of MEDITECH's product offerings. Additionally, he collaborates with development staff on various group projects to address customer needs and improve system functionality. His responsibilities also include providing customer education both internally and at client sites, which enhances understanding of the Enterprise Health Record system.
Education and Expertise
Michael Wolfrey holds a Bachelor's degree in Respiratory Care Therapy from Shenandoah University, where he studied from 2015 to 2016. He also earned a Master of Science in Health and Medical Informatics from Brandeis University, completing his studies from 2016 to 2018. Prior to his bachelor's degree, he obtained an Associate's degree in Respiratory Care Therapy from Shenandoah University in 2006. His educational background equips him with a strong foundation in both clinical and informatics disciplines.
Background
Before joining MEDITECH, Michael Wolfrey worked as a Respiratory Therapist at MedStar Georgetown University Hospital from 2006 to 2015. During this nine-year tenure, he gained extensive experience in patient care and respiratory therapy practices. His background in healthcare provides him with valuable insights that he applies in his current role, particularly in understanding client needs and enhancing system functionalities.
Client Support and Communication Skills
In his position as a Client Support Specialist, Michael Wolfrey takes ownership of client accounts and ensures effective communication and problem-solving. He acts as the primary contact for clients, addressing their concerns and facilitating a smooth support experience. His role requires strong interpersonal skills and the ability to understand and respond to client needs, which he has developed through years of experience in both clinical and support environments.