Paul Farias
About Paul Farias
Paul Farias is a Technical Support Specialist at MEDITECH, with extensive experience in client services and IT operations from his previous roles at Advanced Marketing Solutions. He holds a Bachelor of Arts in Economics from Boston University and possesses certifications and skills in technical support, CRM, DNS, and Microsoft Server Technologies.
Work at MEDITECH
Paul Farias has been employed at MEDITECH as a Technical Support Specialist since 2019. In this role, he provides technical assistance and support to users, ensuring efficient operation of the company's software and systems. His responsibilities include troubleshooting issues, resolving technical problems, and enhancing user experience through effective communication and support strategies.
Previous Experience at Advanced Marketing Solutions
Prior to joining MEDITECH, Paul Farias worked at Advanced Marketing Solutions for a total of 21 years. He served as Manager of Client Services from 1998 to 2005 in Marlborough, MA, where he focused on client relations and service delivery. Subsequently, he held the position of Manager of IT and Operations from 2005 to 2019 in Hudson, MA, overseeing IT infrastructure and operational efficiency.
Career Background at Computerworld Group
Paul Farias began his career at Computerworld Group, where he worked as a Program Manager from 1993 to 1996 in Framingham, MA. In this role, he managed various programs and projects, contributing to the overall success of the organization. His experience in program management laid the groundwork for his future roles in client services and IT operations.
Education and Expertise
Paul Farias earned a Bachelor of Arts in Economics from Boston University, studying from 1988 to 1992. His educational background provides a strong foundation for his career in technical support and management. He also holds a CompTia A+ certification, which demonstrates his expertise in technical support and IT operations. His skills include Customer Relationship Management (CRM) and knowledge of Domain Name System (DNS), enhancing his ability to manage IT resources effectively.
Technical Skills and Certifications
Paul Farias possesses a strong technical skill set, particularly in Microsoft Server Technologies, which supports his work in managing IT infrastructure. His CompTia A+ certification reflects his proficiency in technical support, while his experience with DNS is crucial for managing network resources. These skills contribute to his effectiveness as a Technical Support Specialist at MEDITECH.