Shannon Santos
About Shannon Santos
Shannon Santos is an experienced Account Manager at MEDITECH, with a background in healthcare IT and patient support roles. She has held various positions at MEDITECH since 2007, including Applications Specialist, Senior Support Specialist, and Supervisor of Clinical Applications.
Work at MEDITECH
Shannon Santos has held multiple roles at MEDITECH since 2007. She began as an Applications Specialist, focusing on EMRT for three years until 2010. After a brief period, she transitioned to a Senior Application Analyst for Patient Safety in 2015, where she worked for nine months. Following this, she served as a Supervisor for the OM/PCM Clinical Applications from 2011 to 2015, overseeing the Services Division. Since 2015, she has been a Senior Support Specialist on the Third Shift. In 2018, she advanced to the position of Account Manager, where she continues to contribute to the organization.
Education and Expertise
Shannon Santos studied at Bristol Community College, where she earned an Associate in Science degree in Occupational Therapy Assistant from 2000 to 2002. This educational background laid the foundation for her career in healthcare, particularly in roles that require technical knowledge and patient care skills. Her expertise includes IT troubleshooting for OM/EMR/PCM applications, demonstrating her proficiency in healthcare IT systems.
Background in Healthcare
Before her tenure at MEDITECH, Shannon Santos worked at Southcoast Hospitals Group. From 2001 to 2005, she served as a Radiology Tech Aide, assisting Radiology Technologists with X-rays and managing films prior to the implementation of PACS. She also worked as a COTA/L from 2005 to 2006, focusing on rehabilitation for patients, particularly those undergoing Total Hip Replacement and Total Knee Replacement procedures. Additionally, she has experience as a Nurses Aide, where she assisted patients with their Activities of Daily Living in a hospital setting.
Career Progression
Shannon Santos has demonstrated a clear career progression within MEDITECH. She transitioned from an Applications Specialist role to a Supervisor position, where she managed the OM/PCM group. Her ability to handle complex responsibilities and her strong technical skills have facilitated her advancement to senior roles, culminating in her current position as Account Manager. This trajectory reflects her commitment to professional growth and her contributions to healthcare technology.