Steven Hickerson
About Steven Hickerson
Steven Hickerson is a MIS Senior Client Support Specialist at MEDITECH, where he has worked since 2018. He has a background in business administration and management, with experience in software enhancement and customer support.
Work at Meditech
Steven Hickerson has been employed at MEDITECH as a MIS Senior Client Support Specialist since 2018. In this role, he has contributed to enhancing the company's software by collaborating with the development team on system modifications. He also conducts software education sessions for both internal staff and external clients at customer sites, ensuring users are well-informed about new features and updates.
Previous Experience at DST Systems
Before joining MEDITECH, Steven Hickerson worked at DST Systems in various capacities. He served as a Financial Services Operations Representative I from 2016 to 2018 for two years in Quincy, Massachusetts. Prior to that, he completed a Core Support Associate Internship for two months in 2016, also in Quincy. During his time at DST Systems, he gained valuable experience in client support and operational processes.
Educational Background
Steven Hickerson studied at Bristol Community College, where he earned an Associate's degree in Business Administration and Management from 2013 to 2016. He then attended the University of Massachusetts Dartmouth, achieving a Bachelor's Degree with a focus on Management of Operations and a minor in Management Information Systems from 2016 to 2018. His education provided a foundation for his career in client support and operations management.
Customer Documentation and Best Practices
In his role at MEDITECH, Steven Hickerson has created and published customer best practice documentation based on new software releases. This documentation serves as a resource for clients, helping them to effectively utilize the software and implement best practices in their operations.
Work Experience at Cumberland Farms
Prior to his roles in the technology and financial services sectors, Steven Hickerson worked at Cumberland Farms as a Guest Associate from 2013 to 2019. His experience in customer service during this six-year period helped him develop strong interpersonal skills that are beneficial in his current client support role.