Steven Hickerson
About Steven Hickerson
Steven Hickerson is a Cloud Analyst currently working at MEDITECH, where he focuses on enhancing network security and facilitating secure communication for hospital systems. He has a background in operations management and has held various roles in client support and financial services.
Work at MEDITECH
Steven Hickerson currently serves as a Cloud Analyst at MEDITECH, a role he has held since 2022. In this position, he focuses on enhancing cloud security and accessibility for hospital systems. Prior to this, he worked as a MIS Senior Client Support Specialist from 2018 to 2022, where he provided technical support and solutions to clients. His experience at MEDITECH has equipped him with skills in managing cloud environments and ensuring compliance with industry standards.
Education and Expertise
Steven Hickerson earned his Bachelor’s Degree in Management of Operations with a minor in Management Information Systems from the University of Massachusetts Dartmouth, studying from 2016 to 2018. He previously obtained an Associate's degree in Business Administration and Management from Bristol Community College, where he studied from 2013 to 2016. His educational background provides a solid foundation in both management and information systems, contributing to his expertise in cloud analytics.
Background
Steven Hickerson has a diverse work history that includes roles in various sectors. Before joining MEDITECH, he worked at DST Systems as a Financial Services Operations Representative I from 2016 to 2018 and completed an internship as a Core Support Associate in 2016. He also gained customer service experience as a Guest Associate at Cumberland Farms from 2013 to 2019. This varied background has contributed to his skill set in client support and operational management.
Technical Skills and Responsibilities
In his current role, Steven Hickerson utilizes Terraform to establish and fine-tune firewall rules, enhancing network security for hospital systems. He facilitates secure communication between hospital systems and the cloud by creating and managing certificates. Additionally, he ensures compliance with industry standards by implementing security measures within the Google Cloud Platform. Steven also develops and executes Ansible scripts to automate the onboarding process of new hospitals onto the SaaS infrastructure.