Kim Modequillo
About Kim Modequillo
Kim Modequillo serves as the Lead Customer Support at Medplace in Arizona, having transitioned from various roles in marketing and customer service. She holds a Bachelor of Business Administration from Bukidnon State College and has a background in teaching and sales.
Work at Medplace
Currently, Kim Modequillo serves as the Lead Customer Support at Medplace, a position held since 2023. In this role, Kim is responsible for overseeing customer support operations and ensuring high levels of customer satisfaction. Kim's experience in customer service is reflected in the consistent achievement of metric goals, which has led to monthly recognition for strong performance. This role showcases Kim's ability to adapt and excel in a dynamic work environment.
Education and Expertise
Kim Modequillo earned a Bachelor of Business Administration (BBA) with a focus on Finance and Financial Management Services from Bukidnon State College, completing the degree from 2015 to 2019. During this time, Kim developed expertise in financial principles and business management. Additionally, Kim gained proficiency in digital tools such as Canva and Photoshop, which were utilized for various academic projects, enhancing skills in research and multimedia editing.
Background in Customer Service and Marketing
Prior to joining Medplace, Kim Modequillo accumulated diverse experience in customer service and marketing roles. Kim worked as a Sales and Marketing Specialist at Teleperformance from 2020 to 2022, where responsibilities included promoting products and managing customer interactions. Additionally, Kim transitioned from a Marketing Manager role to a Customer Service Representative, demonstrating adaptability and a commitment to learning new skills in the customer support field.
Previous Work Experience
Kim Modequillo's career includes various roles that contributed to professional development. Kim served as an Assistant Manager at Jollibee Group of Companies from 2019 to 2020, where management skills were honed. Earlier, Kim worked as an English Second Language Teacher at 51Talk for four months in 2018, providing language instruction and support to students. Kim also gained experience as a student assistant at a dental clinic, balancing academic responsibilities with work duties.
Entrepreneurial Skills and Achievements
Kim Modequillo demonstrated early entrepreneurial skills by starting a side business in high school, selling products online. This initiative reflects an understanding of e-commerce and business operations. Kim's commitment to customer service excellence is evident through consistent recognition for achieving metric goals, showcasing a strong performance in meeting company standards.