Maria Solovei
About Maria Solovei
Maria Solovei is a CX/UX Researcher with a background in Human Resources Management and Economics. She has extensive experience in customer journey mapping, usability testing, and data analysis, currently working at MEDvidi Online Mental Health Service.
Work at MEDvidi
Maria Solovei currently serves as a CX/UX Researcher at MEDvidi Online Mental Health Service. She has been in this role since 2023, contributing to the enhancement of user experience within the mental health sector. In her position, she focuses on understanding user needs and behaviors to inform product development and improve service delivery.
Education and Expertise
Maria Solovei holds a Bachelor's degree in Human Resources Management from Wyższa Szkoła Finansów i Zarządzania w Białymstoku, which she completed in 2018. She also studied at Belarusian State Economic University, earning a Bachelor's degree as an Economist-analyst from 2015 to 2019. Additionally, she pursued qualification improvement in Methods of Analysis and Data Interpretation at Higher School of Economics in 2020.
Background in Research
Prior to her role at MEDvidi, Maria worked as a Senior Researcher at CIVITTA from 2018 to 2023. During her five years there, she conducted over 15 end-to-end studies focusing on customer retention, activation, and churn. Her research experience includes utilizing statistical methods such as Kano, maxdiff, and PSM models for data interpretation.
Research Methodologies and Techniques
Maria Solovei employs various research methodologies in her work, including the Opportunity Solution Tree approach to align customer needs with product development. She has led both moderated and unmoderated usability tests for prototypes and existing solutions. Additionally, she has executed Jobs-to-be-Done and User Personas studies to inform product development and marketing strategies.
Facilitation and Collaboration Skills
In her professional practice, Maria facilitates workshops and brainstorming sessions aimed at fostering collaboration among team members. These sessions are designed to generate innovative solutions and enhance the overall research process, contributing to more effective user experience strategies.