Juan Esparza
About Juan Esparza
Juan Esparza is a Customer Service Representative currently employed at MedZed - Medicine Modernized since 2019. He has previous experience in customer service and management roles at companies such as Starbucks and Chemence Medical, and holds a Bachelor of Science in Political Science and Government from Georgia State University.
Work at MedZed
Juan Esparza has been employed at MedZed - Medicine Modernized since 2019. In his role as a Customer Service Representative, he contributes to the company's mission of enhancing healthcare delivery through innovative solutions. His responsibilities include addressing customer inquiries, providing support, and ensuring a positive experience for clients. His tenure at MedZed spans over five years, reflecting his commitment to the organization and its objectives.
Previous Experience in Customer Service
Prior to his current position, Juan Esparza worked as a Customer Service Coordinator at Chemence Medical, Inc. from 2014 to 2015. In this role, he was responsible for managing customer interactions and ensuring satisfaction. He also served as an Assistant Manager at Starbucks from 2016 to 2020, where he developed skills in team leadership and customer engagement. His experience in these roles has equipped him with a strong foundation in customer service.
Sales and Marketing Background
Juan Esparza worked as a Sales and Marketing Specialist at Gap from 2015 to 2017. In this position, he focused on promoting products and enhancing customer outreach. His experience in sales and marketing has contributed to his understanding of customer needs and market dynamics, which he applies in his current role at MedZed.
Education and Expertise
Juan Esparza earned a Bachelor of Science in Political Science and Government from Georgia State University, completing his studies from 2018 to 2022. This educational background has provided him with analytical skills and a comprehensive understanding of governmental systems, which can be beneficial in navigating the regulatory aspects of the healthcare industry.