Ricardo Maldonado
About Ricardo Maldonado
Ricardo Maldonado is an IT Support Specialist currently employed at MedZed in Atlanta, Georgia, where he has worked since 2021. He previously served as a Patient Service Representative at the same company and has a background in Marketing from Georgia State University.
Work at MedZed
Ricardo Maldonado has been employed at MedZed since 2021, currently serving as an IT Support Specialist. In this role, he is responsible for creating and maintaining training materials and how-to documents, which are utilized as Knowledge Base articles. Prior to his current position, he worked as a Patient Service Representative at MedZed from 2020 to 2021, contributing to patient support and service operations.
Education and Expertise
Ricardo Maldonado studied at Georgia State University, where he earned a degree in Marketing from 2012 to 2015. His educational background provides him with a solid foundation in communication and strategic thinking, which he applies in his current role in IT support and training at MedZed.
Background
Ricardo Maldonado has a diverse professional background, transitioning from a Patient Service Representative to an IT Support Specialist within MedZed. His experience in patient services has equipped him with valuable insights into user needs and support processes, enhancing his effectiveness in IT support.
Leadership and Project Management
In his current role, Ricardo leads special projects, committees, and task forces as requested. He also trains staff, demonstrating his leadership capabilities and commitment to team development within the organization. His involvement in these initiatives highlights his ability to manage responsibilities and contribute to organizational goals.