Helen Palmer
About Helen Palmer
Helen Palmer serves as the Lead Member Claims and Customer Service Operations at Mega Group Inc., where she has worked since 1991, accumulating over 40 years of experience in customer service and operations.
Work at Mega Group
Helen Palmer has been a key member of Mega Group Inc. since 1991, serving in various roles within the organization. She currently holds the position of Lead - Member Claims and Customer Service - Operations, a role she has occupied since 2014. In this capacity, she has played a significant role in the transition and integration of customer service processes. Her extensive experience at Mega Group spans over three decades, during which she has developed a deep understanding of member claims within the retail industry.
Education and Expertise
Helen Palmer studied at Saskatoon Business College, where she gained foundational knowledge relevant to her career in customer service and operations. With over 40 years of experience in the field, she possesses extensive expertise in handling member claims, particularly in the retail sector. Her long tenure in various customer service roles has equipped her with the skills necessary to manage complex customer interactions effectively.
Background
Helen Palmer began her career in customer service at Federated Co-ops Inc., where she worked as a Hardware Clerk from 1977 to 1987. After a decade in this role, she transitioned to Mega Group Inc. in 1991. Her background in retail operations has contributed to her success in managing customer service processes and member claims at Mega Group.
Career Progression
Over her career, Helen Palmer has progressed through various roles at Mega Group Inc. She started as a Customer Service Representative in the Credit Department and has advanced to her current leadership position. This progression reflects her commitment to the organization and her ability to adapt to the evolving needs of customer service operations.