Marcel Savaria
About Marcel Savaria
Marcel Savaria is a Support Specialist at Mega Group, where he has worked since 2008. He has extensive experience in IT support, including managing telephony systems, user accounts, and IT equipment inventory.
Work at Mega Group
Marcel Savaria has been employed at Mega Group as a Support Specialist since 2008, accumulating 16 years of experience in this role. Based in Boucherville, he is responsible for managing the telephony IP systems across three company offices, which includes tasks such as resetting phone passwords and creating holiday messages. He oversees the inventory and purchasing of IT equipment, ensuring that all users receive new desktops, laptops, and tablets every four years. Additionally, he manages user accounts in various systems including Lotus Notes, Active Directory, Exchange, and O365.
Education and Expertise
Marcel Savaria has pursued extensive education in information technology and support. He studied at Champlain College, where he worked towards an AEC in Information Technology Client Support, completing the program in 2018. His certifications include CompTIA A+ ce, obtained in 2013, and Networking Essentials from Microsoft, achieved in 1999. He also completed several specialized courses, including Supporting and Troubleshooting Windows 10 in 2017 and MCSA: Windows 7 Boot Camp for Desktop Support Technician in 2011.
Background
Before joining Mega Group, Marcel Savaria worked as a Computer Technician at CANAM from 2000 to 2008. His early education includes a secondary diploma from Polyvalente Marcel-Landry, which he completed from 1984 to 1989. His technical training began in the late 1990s, with certifications in Compaq technology and A+ Technician training, which laid the foundation for his career in IT support.
Achievements
Marcel Savaria has made significant contributions to Mega Group through his management of IT resources and support systems. He is responsible for the licensing of Adobe and other software used within the company, as well as the recycling of IT equipment to support sustainability efforts. He also conducts research and development on various IT equipment and software, aiming to enhance company operations. His expertise extends to providing support for video conferencing tools, including Skype for Business and Microsoft Teams.