Adrienne Matthews
About Adrienne Matthews
Adrienne Matthews is a CX Senior Associate specializing in Accountants and Bookkeepers at Melio, where she has worked since 2021. She has a diverse background in customer service and operations, with previous roles at companies such as Willis Towers Watson, Amano McGann, and Wells Fargo Home Mortgage.
Current Role at Melio Payments
Adrienne Matthews currently serves as a CX Senior Associate for Accountants & Bookkeepers at Melio, a position she has held since 2021. In this role, she is responsible for addressing customer inquiries and improving product-related issues. Matthews consistently meets or exceeds performance metrics, including occupancy rate and customer satisfaction (CSAT). She collaborates with various departments to enhance customer experience and is actively involved in the onboarding process for new hires, as well as teaching classes to facilitate their integration into the company.
Previous Experience in Customer Service
Prior to her current role, Matthews accumulated extensive experience in customer service across several companies. She worked at Willis Towers Watson as a Client Service Representative from 2013 to 2018, where she developed skills in client relations. Following this, she held positions at Amano McGann, Inc. and Wurk, focusing on channel support and payroll support, respectively. Additionally, she served as a Customer Service Representative at ReedGroup, a Guardian® Company, and as a Loan Servicing Specialist at Wells Fargo Home Mortgage.
Education and Qualifications
Adrienne Matthews studied at the University of Phoenix, where she earned a degree in Health Services Administration. This educational background provided her with foundational knowledge applicable to her roles in customer service and operations management. Her studies have contributed to her understanding of health services, which can be beneficial in various customer-facing positions.
Career Progression and Roles
Matthews has held various roles that showcase her versatility and adaptability in the workforce. After her tenure at Wells Fargo, she transitioned to National Jewish Health as a Senior Clinical Administrative Assistant from 2019 to 2020. She then took on the role of Expansion Operations Manager at Curative for 9 months before joining Melio. Each position has contributed to her skill set in customer service, operations, and team management.