Andrew L.
About Andrew L.
Andrew L. is a customer support professional currently working at Melio since 2022. He has extensive experience in customer service and operations, having held various roles at companies such as Uber, Apple, and Microsoft.
Work at Melio Payments
Currently, Andrew L. holds the position of Customer Support at Melio Payments, where he has been employed since 2022. In this role, he is responsible for assisting customers with inquiries and issues related to the company's payment solutions. His experience in customer support enables him to provide effective solutions and enhance customer satisfaction.
Previous Experience in Customer Support
Prior to his role at Melio, Andrew L. accumulated extensive experience in customer support across various companies. He worked at Albert as a Customer Support representative from 2021 to 2022 and briefly at TickPick as a Customer Service Associate in 2021. His background includes a significant tenure at Apple, where he served as a Technical Support Specialist from 2011 to 2016.
Experience in Operations Management
Andrew L. has also held positions in operations management. He worked as an Operations Manager at Qwick for seven months in 2019 and as a People Operations Manager at Uber from 2016 to 2019. These roles involved overseeing operational processes and enhancing team performance in fast-paced environments.
Educational Background
Andrew L. studied at City Tech, CUNY, where he pursued a degree in Computer and Information Sciences from 2008 to 2012. This educational background provided him with foundational knowledge in technology and information systems, which supports his roles in customer support and technical assistance.
Early Career in Retail and Customer Experience
Andrew L. began his career in retail, working as a Sales Associate at Macy's from 2007 to 2008. He also served as a Customer Experience Specialist at Best Buy from 2008 to 2011 and as a Greeter at Walmart from 2005 to 2007. These early roles contributed to his customer service skills and understanding of consumer needs.