Beatrix S.
About Beatrix S.
Beatrix S. serves as the Risk Operations Lead at Melio, where she applies her background in graphic design and customer service to enhance customer experience. She holds a degree in Graphic Design from Emmanuel College and has experience in various customer support roles across different companies.
Work at Melio Payments
Beatrix S. serves as the Risk Operations Lead at Melio, a position she has held since 2020. In this role, she is responsible for overseeing risk management processes and ensuring the safety of customer transactions. Her work is based in Manhattan, New York, where she applies her expertise in customer service and design to enhance operational efficiency. Beatrix focuses on innovative solutions that improve customer experience, leveraging her background to address challenges in risk operations.
Education and Expertise
Beatrix studied at Emmanuel College in Boston, where she earned a degree in Graphic Design and Technology from 2010 to 2014. Additionally, she participated in the Semester At Sea program in 2013, studying International Relations and Affairs for 11 months. This combination of education in design and international relations equips her with a diverse skill set that supports her role in risk operations.
Background in Customer Support
Prior to her current role, Beatrix gained valuable experience in customer support. She worked as a Customer Support Specialist at dRofus from 2016 to 2019, followed by a position as a Customer Support Associate at BuildingLink for six months in 2020. These roles allowed her to develop strong interpersonal communication skills and a customer-focused approach, which she now applies in her risk operations position.
Graphic Design Experience
Beatrix has a solid foundation in graphic design, having interned at Barakat, Inc as a Graphic Design Intern in 2015 and at Printed by Lemon in Madrid, Spain in 2013. These internships provided her with practical experience in design and account management, contributing to her creative problem-solving abilities. Her background in graphic design complements her current responsibilities in risk operations.
Innovative Problem-Solving Skills
Beatrix enjoys finding innovative solutions to enhance customer experience. Her passion for connecting with people through creative problem-solving is a key aspect of her role in risk operations. She leverages her skills in design and customer service to address challenges effectively, ensuring that customer needs are met while managing risk.