Deanna Smith
About Deanna Smith
Deanna Smith is a Technical Operations Analyst with a diverse background in data analytics and technical support. She holds a Doctor of Education from Fairleigh Dickinson University and has experience in various roles across multiple companies, including Novartis and Melio.
Current Role at Melio Payments
Deanna Smith serves as a Technical Operations Analyst at Melio, a position she has held since 2022. In this role, she is responsible for enhancing technical operations and ensuring efficient processes within the organization. Her experience in customer experience and technical analysis contributes to her effectiveness in this position. Melio, based in New York, focuses on providing payment solutions for small businesses.
Previous Experience at Melio
Prior to her current role, Deanna Smith worked at Melio as a Senior CX Associate for Bookkeepers and Accountants from 2021 to 2022. In this capacity, she supported customer experience initiatives, focusing on the needs of bookkeepers and accountants. This experience provided her with insights into client relations and operational efficiency within the financial technology sector.
Education and Expertise
Deanna Smith has a strong educational background. She is currently pursuing a Doctor of Education in Data Analytics and Higher Education Administration at Fairleigh Dickinson University, expected to complete in 2024. She also holds a Master of Science in Cyber and Homeland Security from Fairleigh Dickinson University, completed in 2021. Additionally, she earned a Bachelor's degree in Computer Science and Management Information Systems from Bloomfield College in 2020.
Career History at Novartis
Deanna Smith has extensive experience at Novartis, where she worked in various roles from 2013 to 2017. Her positions included Reimbursement Specialist and Sunshine Case Manager, where she managed reimbursement processes. She also served as a Technical Complaint Trainer and Project Owner, contributing to training and project management efforts. This diverse experience in the pharmaceutical industry enhanced her operational and analytical skills.
Experience at Millennium Systems International
Deanna Smith worked at Millennium Systems International from 2017 to 2020, where she held the roles of Business Support Analyst and System Analyst. In these positions, she focused on system analysis and business support, helping to improve operational processes. Her work in this company provided her with a foundation in technical operations and analysis, which she has applied in her subsequent roles.