Deirdre Michelle Jones
About Deirdre Michelle Jones
Deirdre Michelle Jones is a CX Senior Associate specializing in Accountants and Bookkeepers at Melio, where she has worked since 2021. She has a diverse background in retail and customer service, including roles at Nordstrom and Crate and Barrel, and holds a Bachelor's degree in Psychology from the University of Colorado Boulder.
Current Role at Melio Payments
Deirdre Michelle Jones serves as a CX Senior Associate specializing in Accountants and Bookkeepers at Melio. She has been in this role since 2021, contributing to customer experience initiatives and supporting financial professionals in the United States. Her responsibilities include managing customer inquiries and providing solutions tailored to the needs of accountants and bookkeepers.
Previous Experience at Nordstrom
Deirdre has extensive experience at Nordstrom, where she held multiple roles. She worked as a Point of View Sales Associate in 2010 for nine months and later as a Kidswear Sales Associate/Intern from 2012 to 2013 for eleven months. Additionally, she served as a Visual Stylist, Seasonal, in 2013 for two months and as a Customer Service Representative in 2014 for two months. Her time at Nordstrom equipped her with skills in customer service and sales.
Experience at FREEBIRD Stores, Inc.
From 2019 to 2021, Deirdre worked at FREEBIRD Stores, Inc. as an E-Commerce Customer Experience Specialist. In this role, she focused on enhancing the online shopping experience for customers, addressing inquiries, and resolving issues related to e-commerce transactions. This position further developed her customer service skills in a digital environment.
Educational Background
Deirdre attended the University of Colorado Boulder, where she studied Psychology and earned a Bachelor's degree from 2005 to 2012. Additionally, she studied Fashion/Apparel Design at Salt Lake Community College from 2008 to 2009. She completed her high school education at South Side High School, graduating with a High School Diploma in 2005.
Skills and Recognition
Deirdre possesses a strong ability to manage competing responsibilities effectively. She has expertise in coaching colleagues to enhance their customer service skills and is recognized for delivering award-winning customer service. Her contributions have made her a friendly face of the businesses she has worked for, helping to build a clientele base and support growth.