Elizabeth G.
About Elizabeth G.
Elizabeth G. is a Qualitative Researcher and Voice of Customer Lead at Melio, where she has worked since 2022. She has a diverse background in customer support and research, with previous roles at companies such as Shutterstock, monday.com, and Peloton Interactive.
Current Role at Melio Payments
Elizabeth G. serves as the Qualitative Researcher and Voice of Customer Lead at Melio. In this role, she focuses on understanding customer experiences and feedback to enhance service delivery. She has launched a tailor-made Customer Satisfaction (CSAT) survey specifically for the mobile experience and implemented ten new CSAT surveys using SimpleSat. Her work contributes to improving customer insights and overall satisfaction within the organization.
Previous Experience in Customer Care
Elizabeth G. has extensive experience in customer care roles. She worked as an Account Executive-Customer Care Advocate at Shutterstock from 2016 to 2017. Following that, she served as an Implementation Consultant at monday.com in 2021, where she utilized her Spanish fluency. Additionally, she was a Senior Concierge at Bliss from 2012 to 2015, and she held the position of Senior Agent Success Manager at Compass from 2019 to 2021.
Educational Background
Elizabeth G. earned her Bachelor’s Degree in Arts Administration and Psychology from Baruch College, where she studied from 2010 to 2014. Prior to that, she completed her high school education at Dominican Academy, graduating with a diploma in 2010. Her educational background provides a foundation for her roles in research and customer experience.
Internship Experience
Elizabeth G. has participated in several internships that contributed to her professional development. She was a Design & Lifestyle Intern at Black Frame in 2013 for two months. In 2015, she worked as an Account Management Intern at Bridgeman Images for nine months. These internships provided her with valuable insights into customer relations and design.
Work History Overview
Elizabeth G. has a diverse work history that spans various roles and industries. She worked at Peloton Interactive as a Business Systems Analyst in Member Support from 2021 to 2022. Prior to that, she held positions at Compass as both an Agent Ops Associate and a Senior Agent Success Manager. Her career reflects a strong focus on customer service and support across different sectors.