Frank Nava
About Frank Nava
Frank Nava is a Risk Operations Specialist currently working at Melio in Denver, Colorado. He has a background in customer experience and technical skills in programming, having previously held roles at Gusto and Best Buy.
Current Role as Risk Operations Specialist
Frank Nava currently serves as a Risk Operations Specialist at Melio, a position he has held since 2022. In this role, he focuses on identifying and mitigating risks within the company's operations. His work contributes to the overall efficiency and effectiveness of the organization, leveraging his technical skills and experience in customer experience.
Experience at Melio Payments
Prior to his current role, Frank Nava worked at Melio as a Senior Customer Experience Advocate on the Partnerships Team from 2021 to 2022. His responsibilities included supporting partnerships and enhancing customer interactions. This experience provided him with insights into customer needs and operational challenges within the payments industry.
Professional Background
Frank Nava has a diverse professional background, including roles at Gusto, Best Buy, and PRECISION MACHINED PRODUCTS. He worked at Gusto as a Customer Experience representative from 2019 to 2021, where he focused on enhancing customer satisfaction. His earlier experience includes a position as a Customer Service Specialist at Best Buy and a Shop Floor Attendant at PRECISION MACHINED PRODUCTS.
Education and Technical Skills
Frank Nava earned a Bachelor of Business Administration in Management Information Systems from the University of Colorado Boulder, studying from 2016 to 2018. He also holds an Associate of Science in Business Administration and Management from Front Range Community College, where he studied from 2013 to 2016. During his education, he developed technical skills in VBA programming, Python, and SQL, which he aims to leverage in solving business problems.
Internship Experience
In 2018, Frank Nava completed a four-month internship at isplack in Boulder, Colorado. This experience allowed him to gain practical insights into business operations and further develop his skills in a professional environment. His internship contributed to his understanding of small business dynamics, complementing his academic studies in strategy and entrepreneurship.