Jeovanie Fernandez
About Jeovanie Fernandez
Jeovanie Fernandez is a Learning and Development Specialist at Melio in New York, New York, where he has worked since 2021. He has a diverse background in customer service and training, having held various roles in companies such as J.Crew, Trader Joe's, and Dover Federal Credit Union.
Work at Melio Payments
Jeovanie Fernandez has been employed at Melio as a Learning and Development Specialist since 2021. In this role, he has developed and implemented training programs that are utilized across various departments. He maintains a comprehensive internal knowledge base that includes product updates and processes. Additionally, he has played a key role in optimizing customer experience process documentation to improve the end-user experience. His focus is on identifying knowledge gaps and creating resources that enhance team performance and customer satisfaction.
Previous Employment Experience
Before joining Melio, Jeovanie Fernandez held several positions in different organizations. He worked as a Lead Stylist at J.Crew from 2016 to 2018, and as a Crew member at Trader Joe's from 2018 to 2019. He also served as a Customer Service Specialist at Proper Cloth from 2019 to 2021 and as a Member Service representative at Dover Federal Credit Union from 2014 to 2016. Earlier in his career, he was a Store Manager at Journeys for eight months in 2013. He also worked as a Dance Instructor at First State Academy of Dance from 2013 to 2015.
Education and Expertise
Jeovanie Fernandez studied at Queensborough Community College, where he earned an Associate of Arts and Sciences (AAS) degree in Dance from 2016 to 2018. He furthered his education at the City University of New York-Herbert H. Lehman College, obtaining a Bachelor of Fine Arts (BFA) degree in Multimedia in Performing Arts from 2018 to 2020. His educational background supports his expertise in learning and development, particularly in creating effective training programs and resources.
Skills and Specializations
Jeovanie Fernandez specializes in identifying knowledge gaps within teams and developing resources to address these gaps, thereby improving overall performance and customer satisfaction. He has a strong track record of building and maintaining effective relationships with stakeholders, which ensures consistent training standards across the organization. His skills in optimizing customer experience processes further enhance his contributions to Melio.