Lindsey Woodward
About Lindsey Woodward
Lindsey Woodward serves as the Director of Client Services Operations at Melio, where she has worked since 2021. She has extensive experience in client support and operations, having held leadership roles at Meltwater, Star Stable Entertainment, and other organizations.
Current Role at Melio Payments
Lindsey Woodward serves as the Director of Client Services Operations at Melio, a role she has held since 2021. In this position, she oversees client services and operations, focusing on enhancing customer experience and operational efficiency. Her leadership is characterized by strategic thinking and adaptability, which she applies to streamline processes and improve service delivery.
Previous Experience at Meltwater
Woodward worked at Meltwater in two capacities. From 2019 to 2021, she was the Client Education Director, where she focused on educating clients about the company's services. Prior to that, from 2016 to 2019, she held the position of Head of Client Support. In these roles, she developed expertise in customer service and support operations, contributing to client satisfaction and retention.
Background in Customer Support and Operations
Before her time at Meltwater, Woodward was the Head of Global Customer Support at Star Stable Entertainment AB from 2015 to 2016. She managed customer support operations across multiple regions, including Stockholm and Mauritius. Her experience includes cross-departmental operations in customer experience, payment operations, and risk/compliance, which has equipped her with a comprehensive understanding of operational dynamics.
Educational Background
Lindsey Woodward studied at Florida State University, where she earned a degree in Business, Management, Marketing, and Related Support Services from 2004 to 2007. This educational foundation has supported her career in client services and operations, providing her with the necessary skills to excel in various leadership roles.
Skills and Expertise
Woodward possesses a strong background in change management and strategic analytics. She utilizes her Gallup strengths, including strategic thinking and adaptability, to lead teams effectively. Her expertise extends to streamlining data analytics to enhance operational goals and developing methodologies for team scalability and consistency in operations.