Lyssa Gerson Guy
About Lyssa Gerson Guy
Lyssa Gerson Guy serves as the Head of Payment Operations at Melio, where she has worked since 2022. She has extensive experience in payment operations, product management, and business development, with previous roles at American Express and Citibank.
Current Role at Melio Payments
Lyssa Gerson Guy serves as the Head of Payment Operations at Melio, a position she has held since 2022. In this role, she oversees payment operations, ensuring efficiency and effectiveness in the company's payment processes. Her leadership is instrumental in driving operational excellence and enhancing the customer experience in payment solutions.
Previous Experience at American Express
Lyssa Gerson Guy has extensive experience at American Express, where she held multiple roles over several years. She worked as a Regional Director for Sales Performance in Global Commercial Services for four months in 2021. Prior to that, she served as Director of Global Payments Operations Strategy and Transformation from 2015 to 2017, and as Director of Global Payments Partnerships and Business Development from 2017 to 2021. Her tenure at American Express also included roles as Senior Manager in Product Development and Analyst, contributing to her expertise in payments and operations.
Education and Expertise
Lyssa Gerson Guy holds a Master of Business Administration (M.B.A.) from Temple University's Fox School of Business and Management, where she studied International/Global Studies. She also earned a Bachelor of Science in Economics from the University of Pennsylvania's Wharton School, focusing on Management and Retail Management. Her educational background supports her expertise in global payments, operations transformation, and business development.
Career Background in Financial Services
Lyssa Gerson Guy has a diverse career in financial services, with significant roles in both B2B and B2C card and payments sectors. Before her time at American Express, she worked at Citibank as Vice President of Product Management from 2010 to 2013 and at T.D. Bank as a Product Manager for one year. Her experience spans product management, operations, sales strategy, and partnerships, showcasing her comprehensive understanding of the payments landscape.
Skills and Specializations
Lyssa Gerson Guy possesses proven leadership skills and a strong track record in P&L and general management. She specializes in go-to-market strategies, process re-engineering, and compliance initiatives. Her expertise also includes pricing policies and analytics, which are critical in the payments industry. She is experienced in pilot/test and learn methodologies, enhancing her ability to innovate in payment operations.