Mikaela Straughn
About Mikaela Straughn
Mikaela Straughn is a CX Associate at Melio, where she has worked since 2022. She has extensive experience in the fitness industry, having held various roles at Orangetheory Fitness and Chuze Fitness, as well as experience in customer care at Wix.com.
Current Role at Melio Payments
Mikaela Straughn has been employed at Melio as a Customer Experience Associate since 2022. In this role, she focuses on enhancing customer satisfaction and engagement. Her responsibilities include addressing customer inquiries and providing support to ensure a positive experience with Melio's services. Straughn's work contributes to the overall mission of Melio in streamlining payment processes for small businesses.
Previous Experience at Orangetheory Fitness
Mikaela Straughn held multiple positions at Orangetheory Fitness from 2017 to 2020. She started as a Membership Consultant, where she worked for two years, helping potential members understand the benefits of the fitness program. Straughn then advanced to the role of Assistant Studio Manager for ten months in Glendale, Colorado. Following this, she served as Studio Manager in Denver for a total of five months, overseeing studio operations and team management.
Experience at Wix.com
From 2020 to 2022, Mikaela Straughn worked at Wix.com as a Customer Care Expert. In this position, she provided support to users of the platform, assisting them with various inquiries and issues related to website building and management. Her role involved ensuring that customers received timely and effective assistance, contributing to their overall satisfaction with Wix's services.
Background in Fitness Industry
Mikaela Straughn has a background in the fitness industry, having worked at Chuze Fitness as a Kids Club Attendant in 2018 for seven months. This role involved supervising children while their parents participated in fitness activities, ensuring a safe and enjoyable environment. Straughn's experience in the fitness sector has provided her with valuable skills in customer service and team collaboration.