Mike Masten, MBA
About Mike Masten, MBA
Mike Masten, MBA, is a Customer Success Manager currently working at Melio in Denver, Colorado. He has a diverse background in client relations and project management, having previously held positions at Searchspring, Xero, Intuit, CareerBuilder.com, and Kaplan University.
Current Role at Melio Payments
Mike Masten serves as a Customer Success Manager at Melio Payments, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and retention, leveraging his extensive background in client relations and software implementation. His experience in managing customer success initiatives contributes to the overall growth and efficiency of the company.
Previous Experience at Searchspring
Prior to his current role, Mike Masten worked at Searchspring (formerly Nextopia) as an Account Development Representative from 2017 to 2021. During his four years in this position, he collaborated with various teams to achieve client goals and successfully maintained a client churn rate of under 10%. His responsibilities included onboarding clients and managing project communications.
Career Background
Mike Masten has a diverse professional background that includes roles at several organizations. He worked as a Small Business Consultant at CareerBuilder.com for four months in 2008 and served as an Admissions Representative at Kaplan University from 2008 to 2009. Additionally, he spent four years at Xero as part of the Customer Experience team, focusing on practice platforms from 2013 to 2017. He also held a position at Intuit as a QuickBooks Online Customer Care Agent Level II from 2011 to 2013.
Education and Expertise
Mike Masten earned a Master of Business Administration (M.B.A.) from the University of Phoenix, completing his studies from 2007 to 2009. He also holds a Bachelor's degree in Criminal Justice from the University of Maryland, where he studied from 2001 to 2005. His educational background supports his expertise in customer success and business management.