Robin Sahota
About Robin Sahota
Robin Sahota is a Customer Experience Quality Assurance Specialist currently working at Melio since 2022. With a diverse background in customer service and brand representation, Sahota has held various positions at companies such as SEPHORA, Uber, and Kabbage.
Work at Melio Payments
Robin Sahota currently serves as a Customer Experience Quality Assurance Specialist at Melio, a financial technology company, since 2022. In this role, Robin focuses on ensuring high standards of customer service and quality assurance within the organization. This position allows Robin to leverage previous experience in customer service and quality assurance to enhance the overall customer experience.
Previous Experience in Customer Service
Prior to joining Melio, Robin worked at Kabbage, an American Express Company, as an Advanced Customer Service Representative from 2019 to 2022. This role involved addressing customer inquiries and providing support to enhance customer satisfaction. Additionally, Robin held various positions in customer-facing roles, including Skincare Advisor and Make-Up Advisor at SEPHORA from 2017 to 2019, and Brand Ambassador at Uber and Red Bull Media House in 2016 and 2015, respectively.
Education and Expertise
Robin Sahota earned a Bachelor's degree in Sociology from the University of Colorado Boulder, completing the program from 2013 to 2018. This educational background provides a foundation for understanding customer behavior and enhancing customer experience strategies in professional settings.
Background in Retail and Service Industries
Robin has a diverse background in the retail and service industries. This includes working as a Sales Associate at Abercrombie & Fitch Co. from 2014 to 2016 and as a Receptionist at Jackson Hewitt Tax Service Inc. from 2013 to 2017. These roles contributed to Robin's skills in customer interaction and service delivery.