Sawu J.
About Sawu J.
Sawu J. serves as the Director of Customer Experience at Melio, a position he has held since 2022. He has extensive experience in customer service roles across various companies, including Capsule, Jetblack, and Dia&Co.
Current Role at Melio Payments
Sawu J. serves as the Director of Customer Experience at Melio, a position held since 2022. In this role, Sawu is responsible for overseeing customer interactions and ensuring a positive experience for users of Melio's payment solutions. This position builds on previous experience in payment operations, where Sawu worked as a Payment Operations Manager from 2021 to 2022.
Previous Experience in Customer Experience
Prior to joining Melio, Sawu J. held several roles focused on customer experience. This includes a position as Pharmacy Experience Manager at Capsule from 2020 to 2021, and as a Customer Experience Associate at Dia&Co in 2017. Sawu also worked at Jetblack, first as a Customer Experience Team Lead from 2018 to 2019 and then as a Senior Lead from 2019 to 2020, contributing to the development of customer service strategies.
Educational Background
Sawu J. earned a Bachelor's degree in Psychology from Ithaca College. This educational background provides a foundation for understanding customer behavior and enhancing customer experience strategies in professional roles.
Career History
Sawu J. has a diverse career history in customer service and experience roles. This includes positions at Anthropologie as Customer Care Team Lead from 2014 to 2017, and at Urban Outfitters as Senior Customer Associate from 2012 to 2014. Additionally, Sawu worked as a Research Associate at Ithaca College from 2011 to 2014, gaining valuable research skills applicable to customer experience analysis.