Shani Kagan
About Shani Kagan
Shani Kagan is a Payment Operation Senior Associate currently working at Melio in New York, having previously served as a Foreign Languages Specialist at Payoneer for six years. With experience in customer service for VIP clients like Airbnb and Amazon, Kagan has also coordinated language support services and led teams across the United States and Israel.
Work at Melio Payments
Shani Kagan has been employed at Melio Payments as a Payment Operation Senior Associate since 2021. In this role, she is responsible for managing payment operations and ensuring efficient processing of transactions. Her position involves coordinating with various teams to enhance service delivery and streamline payment processes. Kagan's experience in the payments industry contributes to her effectiveness in this role.
Previous Experience at Payoneer
Before joining Melio, Shani Kagan worked at Payoneer as a Foreign Languages Specialist from 2015 to 2021. During her six years at Payoneer, she operated out of New York, where she played a key role in addressing language needs for clients. Kagan coordinated with 'One Hour Translation' to provide language support services and took the initiative to secure additional resources when necessary.
Background in Hospitality
Shani Kagan has a background in hospitality, having worked as a Receptionist at InterContinental Hotels & Resorts in Tel Aviv, Israel, for four months in 2014. This experience provided her with customer service skills and the ability to address the needs of diverse clientele, which she later applied in her roles in the payments industry.
Education and Language Skills
Shani Kagan studied at Regional School Ma'aleh Shacharut, where she completed her education from 1998 to 2021. Her educational background has equipped her with the skills necessary to excel in her roles, particularly in managing foreign language services. Kagan has demonstrated her ability to lead teams across different countries, including New York and Israel.
Client Engagement and Service Excellence
In her professional roles, Shani Kagan has engaged with high-profile clients, including Airbnb and Amazon. She has focused on ensuring a high level of service for these VIP customers, demonstrating her commitment to client satisfaction and operational excellence in the payment processing sector.