Whitley Liberato Romero
About Whitley Liberato Romero
Whitley Liberato Romero serves as a Customer Experience Manager at Melio, where he has worked since 2021. He has over 10 years of experience in customer service and operations management, with a background that includes significant roles at Uber.
Work at Melio Payments
Whitley Liberato Romero has been serving as the Customer Experience Manager at Melio since 2021. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users of Melio’s payment solutions. Her tenure at Melio spans three years, during which she has contributed to the company's customer service strategies and operational improvements.
Education and Expertise
Whitley Liberato Romero holds a Master of Arts (M.A.) in Sociology from the City University of New York City College, which she completed from 2013 to 2016. Prior to this, she earned a Bachelor of Science (B.S.) in Criminal Justice from Monroe College, studying there from 2009 to 2013. Her educational background provides a foundation for her expertise in customer service and operations management.
Background in Customer Service
With over 10 years of experience in customer service and operations management, Whitley has developed a strong skill set in enhancing customer experiences. Before joining Melio, she worked at Uber for five years as a Field Operations Team Lead II, where she provided support to driver-partners and addressed their inquiries regarding products and licensing.
Experience at Uber
During her time at Uber, Whitley Liberato Romero played a significant role in mentoring and training new hires, improving their onboarding experience. She stayed updated with new policies and procedures, which contributed to enhancing the overall driver-partner experience. Her responsibilities included providing in-person support and addressing product-related questions.