Jenna Reynolds, AI C M, Scla, Wcp
About Jenna Reynolds, AI C M, Scla, Wcp
Jenna Reynolds serves as the Claim Team Manager at MEMIC in Albany, New York, where she has worked since 2020. With a strong background in finance and advanced skills in Microsoft Excel, she effectively manages claims while providing excellent customer service.
Work at MEMIC
Jenna Reynolds has been employed at MEMIC since 2014, initially serving as a Claim Specialist for ten years. In 2020, she advanced to the position of Claim Team Manager, a role she has held for four years. Based in Albany, New York, she oversees a team responsible for managing claims, ensuring efficient processes and customer satisfaction. Her experience at MEMIC has equipped her with a deep understanding of the insurance industry and the intricacies of claims management.
Education and Expertise
Jenna Reynolds earned her Bachelor's degree in Psychology from Siena College, where she studied from 2007 to 2011. This educational background provides her with insights into human behavior, which is beneficial in her customer service and claims management roles. Additionally, she possesses advanced skills in Microsoft Excel, essential for data analysis and reporting in her current position.
Background in Finance
Jenna Reynolds has a strong background in finance, which complements her role in the insurance sector. Prior to her tenure at MEMIC, she worked in various banking positions, including as a Senior Personal Banker at People's United Bank and as a Personal Banker at Citizens Bank. These roles helped her develop essential skills in customer service and financial management, which are critical in her current position.
Leadership Skills
Jenna Reynolds demonstrates strong leadership skills, which contribute to her effectiveness as a Claim Team Manager at MEMIC. Her ability to lead a team and manage claims efficiently is supported by her extensive experience in the financial services industry. Her leadership is characterized by a focus on customer service and team collaboration.
Previous Work Experience
Before joining MEMIC, Jenna Reynolds held several positions in the banking sector. She worked as a Teller at KeyBank from 2011 to 2013 and as a Senior Personal Banker at People's United Bank for six months in 2014. Additionally, she served as a Personal Banker at Citizens Bank from 2013 to 2014. These roles provided her with a solid foundation in customer service and financial operations.