Kristine Glace
About Kristine Glace
Kristine Glace is a Manager of Business System Analysis at MEMIC, where she has worked since 2018. She has a background in Communication and Media Studies from Lock Haven University and has held various roles in the healthcare industry, including positions at Coventry Health Care and Aetna.
Work at MEMIC
Kristine Glace has been serving as the Manager of Business System Analysis at MEMIC since 2018. In this role, she is responsible for overseeing business system analysis initiatives and ensuring the effective implementation of systems that support the company's operations. Her tenure at MEMIC spans six years, during which she has contributed to various projects aimed at improving business processes and enhancing operational efficiency.
Education and Expertise
Kristine Glace earned a Bachelor of Arts (BA) in Communication and Media Studies from Lock Haven University of Pennsylvania, where she studied from 1986 to 1990. This educational background has equipped her with strong communication skills, which are essential in her roles throughout her career. Her expertise encompasses business system analysis, project management, and customer service improvement.
Background
Before joining MEMIC, Kristine Glace held various positions in the healthcare industry. She worked at Coventry Health Care, an Aetna Company, as a Business Consultant from 2004 to 2008 and as a Customer Service Supervisor from 1996 to 2004. Additionally, she served as a Program Business Analyst at Aetna for 19 years, contributing to significant projects in healthcare management and customer service.
Achievements
Kristine Glace has developed a mentoring program that aids employees in acquiring leadership skills and advancing their careers. She also co-authored a telephonic inquiry quality program designed to enhance customer service interactions. Her involvement in high-profile IT projects has included work on provider contracts, a new Utilization Management suite, Health Care Reform, and the Marketplace Exchange.
Previous Experience
Prior to her current role at MEMIC, Kristine Glace worked at EXL Services as a Business Application Consultant from 2015 to 2017. Her experience also includes her time at Coventry Health Care and Aetna, where she gained extensive knowledge in business analysis and customer service operations, contributing to her overall professional development.