Kristine Glace, Wcp, Cpis, Psm I
About Kristine Glace, Wcp, Cpis, Psm I
Kristine Glace is a Manager of Business System Analysis at MEMIC, with extensive experience in IT projects and customer service. She has a background in leadership development and has held various roles in the health care sector, including positions at Coventry Health Care and Aetna.
Work at MEMIC
Kristine Glace has been employed at MEMIC since 2017, initially serving as a Business Systems Analysis Consultant. In 2018, she advanced to the position of Manager, Business System Analysis. In her current role, she participates in high-profile IT projects, focusing on provider contracts, a new Utilization Management suite, Health Care Reform, and the Marketplace Exchange. Her contributions are integral to the company's strategic initiatives in the healthcare sector.
Previous Experience at Coventry Health Care
Prior to her tenure at MEMIC, Kristine Glace worked at Coventry Health Care, an Aetna Company, for eight years as a Customer Service Supervisor from 1996 to 2004. She then transitioned to the role of Business Consultant, where she worked for an additional four years until 2008. During her time at Coventry, she co-authored a telephonic inquiry quality program aimed at enhancing customer service interactions.
Experience at Aetna
Kristine Glace also has significant experience from her time at Aetna, where she served as a Program Business Analyst from 1996 to 2015. Over the course of 19 years, she developed expertise in business analysis within the healthcare industry, contributing to various projects and initiatives that supported the company's operational goals.
Education and Expertise
Kristine Glace earned her Bachelor of Arts (BA) degree in Communication and Media Studies from Lock Haven University of Pennsylvania, where she studied from 1986 to 1990. Her educational background complements her extensive experience in business systems analysis and customer service within the healthcare sector. She holds several professional certifications, including WCP, CPIS, and PSM I.
Mentoring and Leadership Development
At MEMIC, Kristine Glace developed a mentoring program designed to facilitate leadership skill development and professional growth among team members. This initiative reflects her commitment to fostering a supportive work environment and enhancing the capabilities of her colleagues in the business systems analysis field.